Treating people as more than customers
Over the past year or so, as I’ve gotten my teeth back into Smalltalk and Lisp I’ve had the excellent opportunity to work with some of the technical (and product) people at both Cincom and Franz. My experience has been beyond excellent.
I have had excellent discussions with people about minute detail of implementation, and they’ve provided feedback that has been excellent at moving ideas along. Offers of help with proof-of-concept have been offered, insight into product roadmap, and even honest discussions of where things don’t work, have been the hallmark of both organizations. This is a stark contrast with most companies.
All I can is both companies have some of the most brilliant people I’ve ever had the opportunity to talk to, and their insight is illuminating. It’s nice to see there are a few places where true technical excellent is still critical. Helping your customers be successful will always help you be successful.
This entry was posted at 2:32 pm on 22 July 2005 and is filed under Lisp, Smalltalk, Technology. You can follow any responses to this entry through the post-specific RSS 2.0 feed.
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