Great customer service
Last night, I was reviewing my PDF copy of Agile Web Development with Rails (2nd edition), I decided I’d really prefer to have a paper copy, and thought for a moment about printing it myself. Then I looked at buying a book, and found a receipt for where I had actually already bought a paper. Unfortunately, I never received it, so I contacted their support people, and they are not only replacing it, but they offered a PDF copy to read in the mean time. That’s great service.
This entry was posted at 10:30 pm on 31 January 2007 and is filed under Random. You can follow any responses to this entry through the post-specific RSS 2.0 feed.
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I ordered the combination pack as well, and received my book in the mail just before Christmas (although as a geek Christmas toy it took second place to my A-One Apple 1 replica kit…).
I have to agree with the Agile quality of service. I hope their “pre-release pdf + paper book” release package becomes more common in publishing (and not just for tech books).